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The Surgery is open between 08:00 and 08:30 am to enable patients to check in for pre-booked appointments only. Patients can be assisted with making use of the self-service check-in system during this time.
Patients wishing to book an appointment or make an enquiry will be able to do so at the reception desk from 8.30 am onwards. We have a ticket system in place to ensure that patients can sit down while waiting, and when booking opens at 08:30 am, patients are invited to the desk in the order in which they arrived.
This system has been brought in as a result of requests by patients who felt that it is important to give everyone an equal opportunity to book an appointment whether online, by phone or in person and we hope that by making this alteration to our routine, our patients will feel that the system treats everyone as fairly as possible.
|Monday||8.00am - 6.00pm|
|Tuesday||8.00am - 6.00pm|
|Wednesday||8.00am - 6.00pm|
|Thursday||8.00am - 6.00pm|
|Friday||8.00am - 6.00pm|
The practice offers pre-booked appointments on Monday, Tuesday and Wednesday evenings from 6.30pm to 8.00pm, and twice monthly on Saturdays from 8.30am to 10.15am. At these times, access to the practice is only for those holding pre-booked appointments; general reception services are not available.
Please call our main number on 01525 715300 to book an appointment at the surgery.
You can also go onto our Online Services to book an appointment through our electronic booking system. You will need a pin number obtainable from reception in order to use this service. Please note that you cannot book smear tests through SystmOne, to book your smear please call the Surgery.
Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP.
If you don’t need an appointment within two working days, you also have the option to book up to four weeks in advance if this is more convenient for you. Nurse Practitioners based in our practice treat patients for a wide range of common conditions.
You can expect to see a Nurse Practitioner within one working day.
You can book up to a month ahead for clinics
The length of our appointments is shown below. If you book a routine GP appointment, please bear in mind that the doctor will only be able to discuss a limited number of matters with you in that time. You are strongly advised to be prepared to raise your most important healthcare concern at the beginning of the consultation – don’t be afraid to write down the details and bring them with you, if that will help. If your needs are particularly complex, your GP may ask you to make a follow-up appointment (this may be by telephone) out of courtesy to other patients who are due to be seen after you.
|GP (Post natal)||20|
|GP (Coils and implants)||30|
|GP (Minor Surgery)||15 - 45|
|GP (Non-NHS work)||Details on request|
|Minor Illness Nurse (Routine)||10|
|Treatment Room (Routine)||10|
|Treatment Room (Doppler)||1.5 hours|
|Travel Vaccination (includes consultation)||20|
|Flu vaccination clinic (adult)||1|
|Flu vaccination clinic (child)||10|
|Healthcare Assistant (Routine)||10|
|Healthcare Assistant (Learning Disability Health Check)||20|
|Healthcare Assistant (NHS Health Check)||20|
|Healthcare Assistant (Registration Medical)||10|
Please note that most injections can only be given if a GP can be guaranteed to be on the premises ie during the morning and late afternoon only.
If you can’t keep your appointment, please let us know as soon as possible, either by using our online services or by telephoning the practice so that we can make the appointment available to another patient. Wasting valuable appointments can severely affect the quality of care and speed of access and choice for our patients.
Please let us know if you are going to be late - we will do our best to fit you in, although you may have to wait until all of the other patients have been seen. If, despite warning of us of your delay, you arrive after the surgery has finished, you will be asked to re-book your appointment.
If you arrive more than 10 minutes after the scheduled start time of your appointment without letting us know, it is the decision of the clinician as to whether or not they can fit you in later. If the clinician is unable to see you as their surgery is full, you will be asked to book another appointment.
The Surgery is now open at more convenient times to suit all.
Evening & Weekend surgeries available (pre-booked appointments only) Monday - Wednesday 6.30pm - 8.00pm and Saturday 8.30am - 10.15am (appointments offered twice monthly).
If you need to see a doctor urgently when the surgery is closed please phone 0345 602 5695. You will be asked to ring Care UK who provides the ‘out-of-hours’ service on behalf of NHS Bedfordshire. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit.
Alternatively you can phone the NHS Direct helpline on 0845 46 47or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre.
For deaf people and those hard of hearing, a telephone service is available on 0845 606 4647.
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, you should go to your nearest accident and emergency department or call 999.
Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot come to the surgery.
Please ring 01525 715300 before 11.00am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately.
Patients receive the best care when they work in partnership with doctors.
The below guide explains how you can help to create a partnership with your doctor. Much of it is simply common sense, but following it should help you get the most out of your time with your doctor.
Download the What to expect from your Doctor: a guide for patients.