Flitwick Surgery
Address: Flitwick Surgery,
Highlands, Flitwick,
Bedfordshire MK45 1DW
Tel No: 01525 715300
Fax: 01525 718756
Out of Hours: 111

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Appointments

Making an Appointment The Surgery is open between 08:00 and 08:30 am to enable patients to check in for pre-booked appointments only. Patients can be assisted with making use of the self-service check-in system during this time.

Opening Times

Monday8.00am - 6.00pm  
Tuesday8.00am - 6.00pm  
Wednesday8.00am - 6.00pm 
Thursday8.00am - 6.00pm
Friday8.00am - 6.00pm

Changes to Extended Hours

The practice has decided, with regret, to cease opening on Monday evenings and alternate Saturday mornings from the beginning of April.

The additional sum we receive for this does not cover our costs and is not likely to be increased in the future regardless of increasing staff costs.

You will still have access to out of hours care through 111.

Making an Appointment

Please call our main number on 01525 715300 to book an appointment at the surgery.

You can also use Online Services to book an appointment through our electronic booking system. Please look on the Online Services page to find out how to access this service.

Patients wishing to book an appointment in person will be able to do so at the reception desk from 8.30 am onwards.  We have a ticket system in place to ensure that patients can sit down while waiting, and when booking opens at 08:30 am, patients are invited to the desk in the order in which they arrived.   However, we would advise patients to try and use online services or the phone wherever possible to make appointment bookings.

Please note that you cannot book smear tests through SystmOne, to book your smear please call the Surgery.

Cancelling your Appointment

If you can’t keep your appointment, please let us know as soon as possible, either by using our online services or by telephoning the practice so that we can make the appointment available to another patient. Wasting valuable appointments can severely affect the quality of care and speed of access and choice for our patients.

Arriving late for an Appointment

Please let us know if you are going to be late - we will do our best to fit you in, although you may have to wait until all of the other patients have been seen. If, despite warning of us of your delay, you arrive after the surgery has finished, you will be asked to re-book your appointment.

If you arrive more than 10 minutes after the scheduled start time of your appointment without letting us know, it is the decision of the clinician as to whether or not they can fit you in later. If the clinician is unable to see you as their surgery is full, you will be asked to book another appointment.

From the beginning of April 2017 we will be changing our appointment system for Doctor Appointments.

On the Day

From the 3 April 2017 we will only be offering same day appointments from Mondays to Fridays for GPs. Patients can book these appointments from 830 am by phone and in person or from 7.30 am by online services.

Emergency Clinic Appointments

There will be some on the day emergency appointments available for patients who have an urgent medical problem. These can only be booked on the day. You will be asked to attend a specific emergency clinic. You will need to wait until your name is called as you will be prioritised by your clinical need. You request will be triaged and you will be assigned to either a GP or Nurse depending on your clinical condition. It would be extremely helpful if the receptionist could be provided with a brief description of the medical problem.

Follow up Reviews with GPs and Tests

If your GP wants you to attend again for a follow up, review or test then the Clinical Administration Team will contact you to make an appointment.

Out of Hours Service

If you need to see a doctor urgently when the surgery is closed please phone 111. NHS 111 and the Out of Hours Service are now working together to provide the ‘out-of-hours’ service on behalf of NHS Bedfordshire. Their service is staffed by a team of full trained advisers who will direct you towards the service you need, including being seen by a clinician or directing you to the local community service which can help you the best.  That could be your local A&E, an urgent primary care centre or a walk in centre, an emergency dentist or a late opening chemist.

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, you should go to your nearest accident and emergency department or call 999.

48 hour

From the 3 April 2017 we are ending the 48 hour appointment system.

Commuter Surgeries

It is with regret that the Surgery is no longer able to offer this service. The additional sum we receive to open for Extended Hours does cover our costs and it is not likely to be increased in the future regardless of increasing staff costs.

Home Visits

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot come to the surgery.

Please ring 01525 715300 before 11.00am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately.

What to expect from your Doctor

Patients receive the best care when they work in partnership with doctors.

The below guide explains how you can help to create a partnership with your doctor. Much of it is simply common sense, but following it should help you get the most out of your time with your doctor.

Download the What to expect from your Doctor: a guide for patients.

Chaperones

All patients are entitled to request a chaperone during any consultation or procedure. We have members of staff who have been trained to provide this service for patients. If you would prefer a chaperone then please ask your clinician before any procedure goes ahead or at reception when you book or arrive for your appointment.

Language Services

Please let our reception staff know, in advance, if you need a translation service to help manage accessing services or your consultation with a clinician at the practice. It will help us if you could let us know in advance when you book your appointment so that we can arrange an interpreter in good time.

Help for those with Hearing Impairments during Appointments

We have a hearing loop for patients who would like assistance with their hearing during a consultation. If you require this service then please let our reception staff know in advance so that they can make sure the Hearing Loop is available.