Which healthcare providers can see your records?
Please call our main number on 01525 715300 to book an appointment at the surgery.
You can also go onto our Online Services to book an appointment through our electronic booking system. You will need a pin number obtainable from reception in order to use this service. Please note that you cannot book smear tests through SystmOne, to book your smear please call the Surgery.
Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP.
If you don’t need an appointment within two working days, you also have the option to book up to four weeks in advance if this is more convenient for you. Nurse Practitioners based in our practice treat patients for a wide range of common conditions.
You can expect to see a Nurse Practitioner within one working day.
You can book up to a month ahead for clinics
The length of our appointments is shown below. If you book a routine GP appointment, please bear in mind that the doctor will only be able to discuss a limited number of matters with you in that time. You are strongly advised to be prepared to raise your most important healthcare concern at the beginning of the consultation – don’t be afraid to write down the details and bring them with you, if that will help. If your needs are particularly complex, your GP may ask you to make a follow-up appointment (this may be by telephone) out of courtesy to other patients who are due to be seen after you.
|GP (Post natal)||20|
|GP (Coils and implants)||30|
|GP (Minor Surgery)||15 - 45|
|GP (Non-NHS work)||Details on request|
|Minor Illness Nurse (Routine)||10|
|Treatment Room (Routine)||10|
|Treatment Room (Doppler)||1.5 hours|
|Travel Vaccination (includes consultation)||20|
|Flu vaccination clinic (adult)||1|
|Flu vaccination clinic (child)||10|
|Healthcare Assistant (Routine)||10|
|Healthcare Assistant (Learning Disability Health Check)||20|
|Healthcare Assistant (NHS Health Check)||20|
|Healthcare Assistant (Registration Medical)||10|
Please note that most injections can only be given if a GP can be guaranteed to be on the premises ie during the morning and late afternoon only.
If you can’t keep your appointment, please let us know as soon as possible, either by using our online services or by telephoning the practice so that we can make the appointment available to another patient. Wasting valuable appointments can severely affect the quality of care and speed of access and choice for our patients.
Please let us know if you are going to be late - we will do our best to fit you in, although you may have to wait until all of the other patients have been seen. If, despite warning of us of your delay, you arrive after the surgery has finished, you will be asked to re-book your appointment.
If you arrive more than 10 minutes after the scheduled start time of your appointment without letting us know, it is the decision of the clinician as to whether or not they can fit you in later. If the clinician is unable to see you as their surgery is full, you will be asked to book another appointment.
The Surgery is now open at more convenient times to suit all.
Evening & Weekend surgeries available (pre-booked appointments only) Monday - Wednesday 6.30pm - 8.00pm and Saturday 8.30am - 10.15am (appointments offered twice monthly).
Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot come to the surgery.
Please ring 01525 715300 before 11.00am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately.
Patients receive the best care when they work in partnership with doctors.
The below guide explains how you can help to create a partnership with your doctor. Much of it is simply common sense, but following it should help you get the most out of your time with your doctor.
Download the What to expect from your Doctor: a guide for patients.