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The Surgery is open between 08:00 and 08:30 am to enable patients to check in for pre-booked appointments only. Patients can be assisted with making use of the self-service check-in system during this time.
Patients wishing to book an appointment or make an enquiry will be able to do so at the reception desk from 8.30 am onwards. We have a ticket system in place to ensure that patients can sit down while waiting, and when booking opens at 08:30 am, patients are invited to the desk in the order in which they arrived.
This system has been brought in as a result of requests by patients who felt that it is important to give everyone an equal opportunity to book an appointment whether online, by phone or in person and we hope that by making this alteration to our routine, our patients will feel that the system treats everyone as fairly as possible.
|Monday||8.00am - 6.00pm|
|Tuesday||8.00am - 6.00pm|
|Wednesday||8.00am - 6.00pm|
|Thursday||8.00am - 6.00pm|
|Friday||8.00am - 6.00pm|
The practice offers pre-booked appointments on Monday evenings from 6.30pm to 8.00pm, and on one or two Saturday mornings each month from 8.30am. At these times, access to the practice is only for those holding pre-booked appointments; general reception services are not available.
Please call our main number on 01525 715300 to book an appointment at the surgery.
You can also use Online Services to book an appointment through our electronic booking system. Please look on the Online Services page to find out how to access this service. Please note that you cannot book smear tests through SystmOne, to book your smear please call the Surgery.
From the beginning of February 2016 we will be changing our appointment system gradually and increasingly using our emergency assessment team. They are specially trained to assess and treat a wide range of problems/conditions meaning that it will not always be necessary to see a doctor.
The practice will also be offering appointments at different timescales depending on the urgency of the medical problem you have.
On the day emergency appointments are for patients who have an urgent medical problem that cannot wait for a routine appointment. These appointments will be booked with the emergency assessment team. It would be extremely helpful if the receptionist could be provided with a brief description of the medical problem.
For patients who need to be seen soon but don’t require an emergency appointment will be offered an appointment in 48 hours. If a 48 hour appointment is not available, at the time of your call, the reception team will advise you when to call back.
For non-urgent problems, medication reviews and follow up appointments, we will offer an appointment to pre-book up to 4 weeks in advance.
If you can’t keep your appointment, please let us know as soon as possible, either by using our online services or by telephoning the practice so that we can make the appointment available to another patient. Wasting valuable appointments can severely affect the quality of care and speed of access and choice for our patients.
Please let us know if you are going to be late - we will do our best to fit you in, although you may have to wait until all of the other patients have been seen. If, despite warning of us of your delay, you arrive after the surgery has finished, you will be asked to re-book your appointment.
If you arrive more than 10 minutes after the scheduled start time of your appointment without letting us know, it is the decision of the clinician as to whether or not they can fit you in later. If the clinician is unable to see you as their surgery is full, you will be asked to book another appointment.
The Surgery is now open at more convenient times to suit all.
Evening & Weekend surgeries available (pre-booked appointments only) Monday 6.30pm - 8.00pm and one or two Saturdays per month from 8.30am.
If you need to see a doctor urgently when the surgery is closed please phone 0345 602 5695. You will be asked to ring Care UK who provides the ‘out-of-hours’ service on behalf of NHS Bedfordshire. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit.
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, you should go to your nearest accident and emergency department or call 999.
Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot come to the surgery.
Please ring 01525 715300 before 11.00am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately.
Patients receive the best care when they work in partnership with doctors.
The below guide explains how you can help to create a partnership with your doctor. Much of it is simply common sense, but following it should help you get the most out of your time with your doctor.
Download the What to expect from your Doctor: a guide for patients.
All patients are entitled to request a chaperone during any consultation or procedure. We have members of staff who have been trained to provide this service for patients. If you would prefer a chaperone then please ask your clinician before any procedure goes ahead or at reception when you book or arrive for your appointment.
Please let our reception staff know, in advance, if you need a translation service to help manage accessing services or your consultation with a clinician at the practice. It will help us if you could let us know in advance when you book your appointment so that we can arrange an interpreter in good time.
We have a hearing loop for patients who would like assistance with their hearing during a consultation. If you require this service then please let our reception staff know in advance so that they can make sure the Hearing Loop is available.