In order to improve access to our on the day appointments with our Emergency Assessment Team, we are making some changes to appointment access times.
We will start booking all appointments at 8.30am, this will include telephone and face to face booking. There will be no queuing system at Reception from 8am.
To keep the phone lines free for on the day booking first thing in the morning, we will take calls for future and routine appointments after 9.30am and calls for general enquiries after 10.30am.
We will also make 20% of our Emergency Assessment Team prescribing nurse appointments available to book online on the day. Please be aware that these clinics deal with minor illnesses only and you may be asked to re-book if you need to see a GP.
Emergency on-the-day Appointments
Should you feel you require an emergency appointment our reception team will ask you some questions regarding the nature of your problem and what advice you have sought and what over the counter medication you have tried before contacting the surgery. You will then be placed onto a telephone triage list. The surgery will contact you to ask further questions and may prescribe over the phone for you or book you an emergency appointment. You may also be advised to book a routine appointment.
Please contact our reception team on 01525 715300 to book in for a routine appointment, alternatively should you have patient online services you can book an appointment online.